Commander Bed

Track your order

Enter your order number and the email you used at checkout to see where your Commander Bed is: from the moment we receive the order to the day it lands at your door.

Where is my Commander Bed?

Two details and you are in.

The email must be exactly the one you entered at checkout; another address will not find the order.

Can’t find your number? Write to support@commanderbedshop.com with your name and we’ll look it up.

  1. 01

    Find your number

    Your order number is in the emails we send you about your order. If you have a tracking code (CB-…), it works too.

  2. 02

    Use the checkout email

    Exactly the address you typed when you ordered. It is how we know the order is yours.

  3. 03

    See where it is

    Every step from placed to delivered, with the carrier’s tracking link once it has one.

Tracked delivery with

  • USPS
  • UPS
  • FedEx
  • DHL
  • OnTrac
  • Veho

Delivery questions

ABOUT YOUR DELIVERY

Where do I find my order number or tracking code?

Your order number is in the emails we send you about your order, next to the word Order. The tracking code starts with CB- and comes in the same emails; either of the two works. Can’t find the email? Check your spam folder, then write to support@commanderbedshop.com with your name and we will send it again.

The page says "Preparing your order". What does that mean?

Every Commander Bed is made to order by our manufacturing partner and packed there, then handed to the carrier.

How long does delivery take?

Your Commander Bed arrives in 7 to 10 days from the day you order, wherever you are, with a tracked service. This is an estimate, not a guarantee: customs checks, remote addresses and holiday peaks can occasionally add a few days.

Tracking hasn’t updated in days. Is something wrong?

Usually not. Tracking updates within 24–48 hours of the first carrier scan, and international shipments can show a pause of several days while the parcel travels between countries or waits in customs. If nothing moves for ten days, write to us and we will check with the carrier.

Which carrier delivers my order?

The parcel travels with a tracked international service and is delivered by USPS, UPS, FedEx, DHL, OnTrac or Veho depending on your area. Once your parcel has a carrier tracking number, the status page shows which one, with a link to the carrier’s own tracking page.

Can I change the delivery address?

Email support@commanderbedshop.com as soon as possible. We can update it while the order is still being prepared; once it has shipped we will do our best with the carrier but cannot guarantee the change.

Tracking says delivered, but I don’t have the package.

Check with neighbours, your building’s front desk and any safe place the carrier may have used, then contact us within 7 days. We open a claim with the carrier and send a replacement or refund you in full.

Will I pay customs or import duties?

Our prices do not include import taxes. Because your bed ships internationally, the destination country may apply duties, taxes or a handling fee, which the carrier collects on delivery. We do not charge them and cannot predict their amount.

I ordered a bundle. Why did only one box arrive?

Bundles with two or three beds may travel in separate boxes and arrive on different days. Each box has its own scans on the carrier’s page.

Still need help?

Write to support@commanderbedshop.com, Monday to Friday, 9:00 am – 6:00 pm CET, with your order number. We reply within one business day.