Shipping Policy

Last updated: September 10, 2026

Where we ship

We ship worldwide. Every Commander Bed is sent with a tracked service to any address our carriers serve, in the United States and abroad. If your country cannot be selected at checkout, write to us and we will find a way to get the bed to you.

Processing time

Every Commander Bed is prepared to order by our manufacturing partner and handed to an international carrier within 3–5 business days of your purchase. Orders placed on weekends or holidays start processing the next business day. You receive an email the moment it ships.

Shipping cost

Every order ships free, wherever you are. There are no shipping fees or hidden charges at checkout.

Delivery times

Your bed ships directly from our manufacturing partner in Asia with a tracked international service. Typical delivery windows after dispatch, in business days. They are estimates, not guarantees: customs checks, remote addresses and holiday peaks can add several days.

United States: 8–15 business days.
Canada and Mexico: 10–18 business days.
Europe and the United Kingdom: 10–18 business days.
Australia, New Zealand and Asia: 7–14 business days.
Rest of the world: 15–30 business days.
Bundles with two or three beds may arrive in separate boxes on different days.

Customs and import duties

Our prices do not include import taxes. Because your bed ships internationally, the destination country may apply import duties, taxes or a handling fee, in the United States as well as elsewhere. When they apply, the carrier collects them from the recipient on delivery; they are not charged by us and we cannot predict their amount. Within the European Union, import VAT may apply on delivery.

Tracking your order

As soon as your order ships you receive an email with the tracking number and a link to follow it. Tracking usually updates within 24–48 hours of the first carrier scan; international shipments can show a pause of several days while the parcel is in transit between countries or in customs.

Address changes

Need to change the delivery address? Email support@commanderbedshop.com as soon as possible. We can update it while the order is still being processed; once it has shipped we will do our best with the carrier but cannot guarantee the change.

Lost or damaged packages

If tracking shows delivered but the package is missing, check with neighbours and your building first and contact us within 7 days. If your bed arrives damaged, send us a few photos within 7 days of delivery. In both cases we open a claim with the carrier and send a replacement or refund you in full.