Want to cancel an order that has not shipped yet, or return something? Tell us here: it is faster than going through your bank, and we reply within one business day.
No bank dispute needed
We handle it directly and faster than a chargeback.
Reply within 1 business day
A real person reviews every request.
Full refund
To your original payment method, as our policy says.
Returns questions
Yes, while it has not shipped: you get a full refund to your original payment method and there is nothing to send back. If it is already on its way, you can still ask; we refund you once it comes back to us.
30 days from the delivery date shown on your tracking, under our 30-Day Money-Back Guarantee. The bed must be unused and in its original packaging.
Do not ship anything yet. After reviewing your request we email you the return authorization and the address.
You do, except when the item arrived damaged, defective or different from what you ordered: then we send a prepaid label or arrange a pick-up.
Within 14 days of the return arriving and being checked (for a cancellation before shipping, as soon as we approve it). Your bank may take a few more days to show it.
A bank dispute takes weeks and freezes the money on both sides. Asking us is faster: we reply within one business day and refund to the same card.
Choose the reason "It arrived damaged or defective" and add a few words. We will ask for photos and send a replacement or a full refund, at your choice.
